Refund and Returns Policy

Refund and Returns Policy for Trefola.com – E-commerce Grocery Business

1. Refund Policy

a. Refund Eligibility:

  • Trefola.com offers refunds for products that are damaged, defective, or do not meet the specifications outlined on our website.
  • Refund requests must be submitted within [X] days of receiving the product.

b. How to Request a Refund:

  • To initiate a refund, contact our customer support team at [email protected] or call us at +880 1712 384 284.
  • Provide your order number, a clear description of the issue, and photographic evidence of the damaged or defective product.

c. Refund Process:

  • Once your refund request is received and approved, we will process the refund to your original payment method.
  • Refunds may take [X] business days to be reflected in your account, depending on your payment provider.

d. Refund Exceptions:

  • We do not offer refunds for products that have been opened, used, or are not in their original condition and packaging.

2. Returns Policy

a. Returns Eligibility:

  • Trefola.com accepts returns for products within [X] days of the delivery date.
  • Products must be unused, in their original condition, and in the original packaging.

b. How to Request a Return:

  • Contact our customer support team at [email protected] or call us at +880 1712 384 284 to initiate a return.
  • Provide your order number, reason for the return, and any relevant details.

c. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to a Trefola.com error or a defective product.
  • We recommend using a trackable shipping service to ensure the safe return of the product.

d. Return Address:

  • [Insert Return Address Here]

e. Return Process:

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your return.
  • If approved, the refund or replacement process will be initiated.

f. Return Exceptions:

  • We do not accept returns for perishable goods, intimate or sanitary products, hazardous materials, or gift cards.

3. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Note: This Refund and Returns Policy is an integral part of our Terms and Conditions. By using Trefola.com, you acknowledge and agree to abide by the terms outlined in this policy.